General

How long will it take for me to receive my online order?

Our turn around time for all online orders is 1 to 2 weeks, however in most cases, you will receive your order within a few days.
All our orders are processed, printed and posted within 24 hours, it's then up to Australia Post.

*With the current COVID-19 outbreak, we are still processing all online orders, our orders are going out on the same day, Australia Post however are running a touch slow.

You photographed my club, I cannot find the access code

Email or call us and we'll walk you through the step.
In most cases the code will be the clubs initials followed by the date we photographed them.
Eg: BFC05062019

I cannot find a photo on your site

If we photographed the event or club chances are the photo is online. We have a search feature to search the events or club.
All our tournaments can be filtered through by the club name if you are having difficulties filtering through 1000's of photos.
There is a small chance we missed you or the person you are looking for, but will will do our best in helping you, just contact us.

How much is postage?

On many of our products, postage is included, however for all prints over 16 inches we are currently outsourcing through a local lab who charge $13.

What type of payment do you accept?

We take all major cards & EFTPOS, plus bank transfer. We also take cash at events.

Have your employee's got a "working with children's" card

Yes, they are all up-to-date

You photographed my club/event a few years ago, I can't find the images

Just ask us and we'll re-upload them if needed at no fee.

How big are the digital files?

Our small downloads are 1600px on the longer side at 72DPI.
Our Large ones can be printed to 16 inches.

Sport Bodies & Clubs

How do we book you?

Its simple you can book us via our online form, by email or over the phone.

How do we get our digital files during the event

This will be worked out before the event, most will use a service like Dropbox, OneDrive or Google Drive, but some will use a USB.

You're a lot cheaper with better commission rates than others how?

We do 99% of the work from our base. 

We print, edit & deliver all club shoots. 
Jessica (Our head of printing) has an extensive experience in printing, having worked in the industry for 10 years. 
We print on high end large format printed using professional 3rd party ink tanks, keeping the most expensive part of the process down.
 

How long does it take for our club shoot photos to be completed?

We like to say 3 to 4 weeks, however we have managed to finish, print and deliver in 3 days.

What do you need from us?

For events & tournaments, just a up-to-date running sheet. We will work out the rest.

For club shoots, we will need team sheets & lists & a running sheet.

Each player will have a code, this code will be used for us in the proof photos as well as the parents when placing orders.

Miscellaneous

I would like to use an image of our news website, can I credit you?

No photos can be used for any media without agreement for payment. Requests can be made via this form.

Failure to contact us before use of image will result in being invoiced at our highest rate.

*We use advanced reverse image searching using deep metadata embedded in all our images. You will be caught.

Can you remove an image from your site?

It will depend. 

Contact us and talk to us about it.